Customer Care

We are here to help!

Please call us,

Monday through Friday, between 12 pm and 5 pm and Saturdays from 12 pm to 3 pm.

or you may email us customercare@piecesuniques.no:

F.A.Q

DO YOU OFFER A PRODUCT GUARANTEE OR WARRANTY?

We want you to enjoy your Pièces Uniques for years to come, so we handcraft each of our pieces from our Fine Collection with durability in mind using high-quality materials. We proudly stand behind our “handcraft in France ” products with a quality warranty of 2 years, and ensure they will withstand daily wear when treated with common-sense care. We want to take care of our customers and our jewelry, and will gladly repair or replace any items from our Fine and Contemporary Collections that are damaged due to manufacturing defects. We also understand that accidents happen, so if your Pièces Uniques ever needs some extra TLC, we’d be happy to repair, restore, or clean it for you. (Reasonable charges, if any, will be determined by the nature of the repair.)

IS ALL PIÈCES UNIQUES MERCHANDISE AVAILABLE FOR PURCHASE ONLINE?

Our website offers a selected assortment of our newest and most popular styles.  If our website does not currently have the item or size you are searching for, we may have it available at our flagship store in Frogner, Oslo.  To find out about additional products, styles, or sizes, please EMAIL US or visit our boutique located on Niels Juels Gate 51, 0259 Oslo.

WHAT PAYMENT METHODS ARE ACCEPTED ON PIÈCESUNIQUES.NO ?

We accept the following forms of payment for orders placed on PiecesUniques.no:  American Express, Visa, MasterCard and Pièces Uniques gift cards.

DO YOU OFFER GIFT WRAPPING?

All Pièces Uniques jewelry come in a our exclusive packaging. If you wish to have your purchase gift wrapped, please select the Gift Wrapping option and type your personalised message at check out. If you have multiple items in your order, repeat this step for each item you’d like us to gift wrap for you.

DO YOU SELL GIFT CERTIFICATES? HOW DO I REDEEM A GIFT CARD?

Yes, you can purchase Gift Certificates in any amount and have them delivered immediately by email.
Click here to purchase a Pièces Uniques Gift Card

Our Gift Certificates do not expire and can be redeemed on this website, by phone, or at our retail Showroom & Store, located at Niels Juels gate 51, 0259 Oslo. To redeem a Gift Card online, you’ll enter your Gift Certificate code in the last step of the checkout process. Simply type the code that appears on your Gift Card in the “Redeem a Gift Certificate” field, then click apply. You can pay any remaining amount due with any other payment method. If you don’t redeem the full value of your Gift Card, the remaining balance will still be available in the future by using the same Gift Card Code on a later purchase.

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PRE ORDER
Please note that when placing a PRE-ORDER on any Pieces Uniques item, your jewelry will be despatched in approx. 4 weeks from date of order. Your card will be charged upon ordering; should your shopping bag also contain items which are currently in-stock, these items will be despatched immediately with PRE-ORDER items following later. For further information and any questions please email
customercare@piecesuniques.no